rebound research - profile - customer satisfaction focused


Testimonials
“The customer satisfaction study we commissioned through Rebound Research was a very positive experience for all of us. We learned a lot from the study and found it to be extremely valuable.

Andrew Ross was professional throughout and supplied a final report of excellent quality. His final de-brief presentation was also of a very high standard.

Now that we have benchmarks set, we will be repeating this study without hesitation.”

  Bob Young,
  Director, Corporate Services, NSW Attorney General’s Department

"It would be an understatement to say we were most impressed with the two research studies undertaken by Rebound Research thus far.

An initial quantitative study and a more recent qualitative study provided invaluable assistance in developing our strategic approach to the market. On both occasions, Rebound clearly understood our needs and indeed exceeded our expectations.

Thank you to Andrew & his team and all of us at Dux look forward to a lasting relationship."

  Simon Terry,
  National Business Manager, Dux Manufacturing Limited


"Rebound Research was highly professional. They were thorough in designing a comprehensive survey across all 47 product lines and delivered to our very high expectations.

The final report was supplied and presented in a tight timeframe and both the report and presentation were of tremendous value and quality. As we are a Government Shared Service Provider, the study also proved to be an excellent communication tool to our extensive client base.

We will be using Rebound again!"


  Ian McGilchrist,
  Client Relationship Manager, Central Corporate Services Unit, NSW Department of   Commerce